The thing that maybe we haven’t really talked about is that I want the children more than the individuals to understand that we are advocates in the strongest sense of the word. That we’re not just trying to drill down into some insurance policy and win a case. A lot of the children live out of town and it’s very difficult for them to deal with the problems of their parents.
Number one would be where to place them, how to place them, what other people work in this industry, such as caseworkers, social workers can direct them in where to place their parent. What kind of assisted living, which assisted living.
We do all of that. We counsel people in how to solve their problems, not just their insurance problem. Where to go, what to do, and that’s not the only thing. There are a lot of people who don’t have long term care insurance but they may qualify for other benefits like Medicaid diversion or the VA8 in attendance benefit. Though I am not an expert in Medicaid diversion and aid in attendance under the VA programs I do know they exist and essentially who they are for and what they do. I can help direct people to pursue those benefits if that’s something that arises during the course of discussion.
Our discussions are broad. We talk about everything. Was your father a veteran? Was he a veteran of a war? What are the assets in the family such as there may be a Medicaid diversion that you qualify for. We do a holistic approach. I don’t know if the discussions we’ve been having about the pure technicalities of insurance ambiguities really imparts the essence of what we’re really doing for people, which is counseling them.